Questions about lost or missing orders must be discussed with the USPS. We are not affiliated with the USPS and questions regarding their shipping policies, lost packages and procedures must be directed to them.
That being said, if you have contacted the USPS, filed a missing package form, and received a response. Please forward to us the response in order to proceed.
If they refund your purchase price, then you will need to repurchase your products to have them reshipped. If 30 days have passed since your item was shipped and USPS says they will not refund your order or they have not updated your tracking showing its now on its way, we will reship your order.