Please email us at firstname.lastname@example.org if you have any problems with your order. We want to ensure that you are happy with your purchase.
Full refund: You must contact us and ship back products within 30 days of receipt to receive a full refund.
75% Refund: After 30 days, please ship the items back and you will receive a refund of 75% of the purchase price.
Store Credit: After 45 days we can only issue a credit for 75% of the purchase price, once we receive your returned products .
Cancel purchase before shipping: You may request a cancellation within 24 hours of purchase as long as your products have not shipped. If shipped, you will need to return the products in new, unopened condition to receive a full refund.
Condition of Return
Please return products in new or gently used condition. Simply Curls, Co.|A Simple Planet is a small business shop and trusts you that the product you would like to return did not work for you.
Trial Sizes (2.7 oz.) are Non-returnable, Non-Refundable
Due to the costs associated with producing trial size bottles, they are not returnable or refundable. Thank you for understanding.
All of our products are made from the most natural ingredients possible which have their own natural smells. Essential oils such as lavender or sweet orange scents are used to masked some of this scent. Unscented products are not returnable or refundable simply because you do not find the natural odor pleasant.
Examples: Unscented Flaxseed Hair Gel smells like bread, Unscented Defined Hair Gel has a slight chemical smell associated with Aloe Vera, and Unscented Clean Shampoo smells like yogurt from the natural fermentation process used to preserve it.